Terms of service
OVERVIEW
Welcome to LucenWave! The terms “we,” “us,” and “our” refer to LucenWave. LucenWave operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). LucenWave is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use the Services (“Terms of Service” or “Terms”).
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing our products, you may be asked to provide information such as your email address, billing details, payment information, and shipping information.
You represent and warrant that all information you provide is correct, current, and complete and that you have the necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 – OUR PRODUCTS
We have made every effort to accurately represent our products and services. However, product colors or appearance may differ depending on your device, screen settings, and configuration.
We do not guarantee that product appearance will be identical to how it is displayed on your screen.
All product descriptions are subject to change without notice. We reserve the right to discontinue products or limit the quantities offered to any person, geographic region, or jurisdiction.
Nothing in this section limits any consumer rights that cannot legally be excluded.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. LucenWave reserves the right to accept or decline an order for legitimate reasons, including suspected fraud, payment issues, pricing errors, product availability, or shipping restrictions.
Your order is not accepted until LucenWave confirms acceptance and successfully processes your payment.
Please review your order carefully before submitting it. We may be unable to accommodate cancellation requests after an order has been processed or shipped, except where cancellation rights are provided by applicable law.
If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, or telephone number provided at checkout.
Purchases are subject to our Refund Policy.
You represent and warrant that purchases are intended for personal or household use and not for unauthorized commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice.
The price charged will be the price displayed at the time your order is placed and will appear in your order confirmation.
Unless otherwise stated, displayed prices may not include shipping charges, customs duties, import taxes, or other charges imposed by local authorities.
We may offer promotions that are governed by separate terms. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
You agree to provide current, complete, and accurate purchase, payment, and account information.
You represent and warrant that:
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The payment information you provide is true, correct, and complete.
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You are authorized to use the selected payment method.
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Charges incurred will be honored by your payment provider.
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You will pay all applicable product, shipping, handling, and tax charges.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, adverse weather, or events outside our reasonable control.
Risk of loss or damage generally passes to you when the order is delivered to you or a person designated by you, except where applicable law provides otherwise.
Please review our Shipping Policy for further information.
SECTION 6 – INTELLECTUAL PROPERTY
The Services, including trademarks, brand names, text, images, graphics, product reviews, videos, audio, and website design, are owned by or licensed to LucenWave and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial purposes only.
Without prior written consent, you must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit materials from the Services, except as permitted by law.
Nothing in these Terms grants you a license or ownership right in any patent, trademark, copyright, or other intellectual property belonging to LucenWave, Shopify, or a third party.
LucenWave’s names, logos, product names, designs, and slogans are trademarks of LucenWave or its licensors and may not be used without prior written permission.
Shopify’s names, logos, products, and services are trademarks of Shopify. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools operated by third parties that we do not monitor or control.
Access to such tools is provided “as is” and “as available,” without warranties, representations, or endorsement.
Your use of third-party tools is at your own risk. You should review and agree to the relevant third party’s terms before using its services.
Any future features, tools, or resources introduced through the Services will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain content, functionality, or links provided by third parties.
We are not responsible for examining or evaluating the accuracy, availability, security, or content of third-party websites or services.
Accessing third-party websites is at your own discretion and risk.
We are not responsible for losses or damages arising from purchases, services, resources, or content provided by third parties.
Please review the third party’s policies before engaging in a transaction. Questions or complaints concerning third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
LucenWave is powered by Shopify, which enables us to provide the Services.
However, all purchases made through our store are made directly with LucenWave.
Shopify is not the seller of our products and is not responsible for sales transactions between you and LucenWave, including any loss or damage resulting from products purchased from LucenWave, except where applicable law provides otherwise.
SECTION 10 – PRIVACY POLICY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services to operate, maintain, and improve the platform.
Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside your country of residence.
Please review our Privacy Policy for more information about how LucenWave, Shopify, and our service providers process personal information.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, feedback, reviews, proposals, plans, photographs, videos, or other content (“Feedback”), you grant LucenWave a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes connected with operating and promoting the Services.
You represent and warrant that:
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You own or have the necessary rights to submit the Feedback.
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You have disclosed any compensation or incentive connected with the Feedback.
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Your Feedback complies with these Terms and applicable law.
We are not obligated to keep Feedback confidential, provide compensation, or respond to it unless otherwise agreed in writing.
We may monitor, edit, or remove Feedback that we reasonably determine is unlawful, abusive, misleading, defamatory, obscene, infringing, or otherwise inappropriate.
Your Feedback must not violate the intellectual property, privacy, publicity, or other legal rights of another person.
You must not submit malicious code, false information, or misleading reviews.
You are responsible for the accuracy and legality of the Feedback you submit.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, delivery times, or product availability.
We reserve the right to correct errors, update information, or cancel affected orders where information is materially inaccurate.
Where an order is cancelled after payment due to an error, any applicable payment will be refunded.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services:
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For unlawful, fraudulent, or malicious purposes.
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To violate applicable laws or regulations.
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To infringe intellectual property or other legal rights.
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To harass, abuse, threaten, defame, or harm another person.
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To submit false or misleading information.
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To distribute spam, chain letters, or unauthorized promotions.
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To impersonate another person or organization.
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To upload viruses, malware, or harmful code.
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To interfere with the security or proper functioning of the Services.
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To collect another person’s personal information without authorization.
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To scrape, copy, extract, or commercially exploit the Services without authorization.
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To bypass access restrictions, robot exclusion measures, or security controls.
We may suspend or terminate access where we reasonably determine that these Terms have been violated.
SECTION 14 – AGENTS AND AUTOMATED SYSTEMS
This section applies when software, artificial intelligence, automated systems, or autonomous or semi-autonomous agents (“Agents”) access or interact with the Services.
Agents must not conceal their automated nature, impersonate human users, circumvent CAPTCHAs, bypass technical restrictions, or interfere with security controls.
We may restrict or block automated access to protect the Services, customers, and business operations.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services if you violate these Terms, applicable law, or the rights of another person.
You will remain responsible for any amounts lawfully owed before termination.
Provisions relating to intellectual property, Feedback, disclaimers, limitations of liability, indemnification, severability, governing law, and other provisions that should reasonably survive termination will continue to apply.
SECTION 16 – DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes.
We do not guarantee that all information will always be complete, accurate, current, or suitable for every individual circumstance.
Except where expressly stated and to the fullest extent permitted by law, the Services are provided “as is” and “as available.”
We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, LucenWave and its officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services.
This may include lost profits, lost revenue, lost savings, loss of data, or replacement costs.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, gross negligence, intentional misconduct, or death or personal injury caused by negligence where applicable.
SECTION 18 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless LucenWave, Shopify, and their respective affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims arising from:
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Your material breach of these Terms.
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Your violation of applicable law.
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Your violation of another person’s legal rights.
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Your unlawful or unauthorized use of the Services.
We will provide reasonable notice of an indemnifiable claim.
You agree to reasonably cooperate in the defense of such claims.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The unenforceable portion will be severed without affecting the validity of the remaining provisions.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any related right.
These Terms and the policies referenced herein constitute the entire agreement between you and LucenWave regarding your use of the Services.
They replace prior agreements or communications concerning the same subject matter.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations as part of a merger, acquisition, corporate restructuring, financing, or sale of business assets, subject to applicable law.
SECTION 22 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which LucenWave’s legal business entity is established.
Nothing in this section deprives consumers of mandatory protections available under the laws of their country or region of residence.
SECTION 23 – HEADINGS
Headings are included for convenience only and do not limit or affect the interpretation of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
You may review the current version of these Terms on this page at any time.
We reserve the right to update or replace parts of these Terms by publishing changes on our website.
Where required by applicable law, we will provide notice of material changes.
Changes will apply from the effective date stated in the updated Terms and will not retroactively affect completed purchases unless permitted by law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Email: support@lucenwave.com
Trading name: LucenWave